This policy outlines the terms related to shipping, cancellations, refunds, and replacements for products and subscriptions purchased from The Microgreens.

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1. SHIPPING

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• Microgreens are harvested fresh and delivered within designated serviceable areas.

• Delivery timelines are subject to harvesting schedules, logistics availability, and local conditions.

• Customers must ensure accurate delivery details and availability at the delivery address.

• TMG is not responsible for delivery failures caused by incorrect addresses or unavailability at the delivery location. 

 

2. ORDER CANCELLATIONS

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• Orders may be cancelled before harvesting or dispatch.

• Once harvesting has begun, cancellations are not permitted.

• Subscription modifications or pauses must be requested at least 48 hours prior to the next scheduled delivery.

 

3. RETURNS

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• Due to the perishable nature of microgreens, returns are not accepted once delivered.

 

4. DAMAGED OR INCORRECT PRODUCTS

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• In case of damaged, spoiled, or incorrect items, customers must notify TMG within 4 hours of delivery.

• Clear images must be shared for verification.

 

5. REFUNDS

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• Approved refunds will be processed to the original payment method.

• Refund timelines are typically 7–10 business days.

• Delivery charges, if applicable, are non-refundable.

 

6. SUBSCRIPTION REFUNDS

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• Subscription amounts are non-refundable once the subscription period has commenced.

• Any approved adjustments may be applied to future deliveries.

 

7. FORCE MAJEURE

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• Refunds or compensations are not applicable for delays or disruptions caused by events beyond TMG's control.

 

8. CONTACT

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For refund or cancellation queries, please contact:

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📧 Precite.ai@gmail.com

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📞 +91 9211815595

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